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Confidentiality Statement

Confidentiality Statement


The Support Line, Ask the Nurse and Ask the Counsellor is a confidential service.

The Support Line and Counselling team use your personal information (such as name and address) for the purposes of dealing with your enquiry. They will not pass on your details to anyone else without your express permission.

However, there are some exceptional circumstances where we may pass on personal information from an individual, including in order to comply with the law or the nurses' professional code of conduct or counsellors professional code of ethics. For example:

  • We believe a caller is at serious risk of harm, either from themselves or others
  • We suspect a child may be at risk of harm
  • A caller poses a serious risk of harm to others
  • A caller threatens or abuses our staff
  • A caller is deliberately misusing the service which prevents the service from being delivered to others
  • We receive a court order requiring us to divulge information
  • We are passed information relating to an act of terrorism

The Support Line will not store your personal information (unless it is to record that we have disclosed it in one of the exceptional circumstances listed above). Some information is collected during  the call but this is stored anonymously in a way that cannot identify a living person.