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End Date Sep 2023

Help shape NHS telephone support for palliative and end of life care

Cancer Type





People who have used 111 or another out of hours phoneline for help with palliative or end of life care, for themselves or for someone they care for

As part of the government’s urgent and emergency care strategy, there are plans to establish a palliative care pathway to help people with terminal or life-shortening illness to access a specialist 24/7 after dialling 111. This is a positive step as problems accessing care and support outside of 9-5 office hours are widely reported.

NHS Wales are now developing the service for people to access 24/7 palliative and end of life care advice and guidance over the telephone. By sharing your experiences of using 111 or other out of hours telephone lines for help with palliative or end of life care, you can help to shape this service.

Marie Curie is collecting people’s experiences via a simple online survey that will take approximately 5 minutes to complete. If you’ve used 111 or another phoneline for help with palliative or end of life care, for yourself or for someone you care for, they would like to hear from you - whether you’ve had a good experience or faced challenges.

Your input will make sure NHS Wales understand exactly what telephone support is needed by people affected by terminal illness in Wales. If you'd be happy to speak directly with the NHS team in more detail, please leave your contact details via the form and someone will get in touch.

If you or someone you love has been affected by cancer, our free Support Line is there for you. Just call 0808 808 1010