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Sometimes it can feel easier to write things down rather than talk on the phone 

Whether you’ve recently been diagnosed, you’re worried about a loved one, or you have questions about cancer, treatment or side effects, our experienced cancer nurses are here to provide information, support and reassurance.

Don’t worry if you’re not sure what to ask - simply tell us what’s on your mind and our nurses will do their best to help.

Our Ask the Nurse service allows you to send your questions online and receive a response from our nursing team the next working day. Tell us as much as you feel comfortable sharing, and any details you provide will help us give you the most helpful answer possible.

Ask the Nurse is a confidential service. Your information is used to respond to your enquiry and will not be shared without your permission, except in specific circumstances where there is a legal or professional requirement to do so.

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We may call at a time that's not convenient for you. If that's the case, we would like to leave a voicemail to acknowledge your request to talk about our services
Have you used any Tenovus Cancer Care services before?
Please let us know how we can help you, and if you have any communication needs we should be aware of please note these here too

Confidentiality statement

Our Support Line Ask the Nurse is a confidential service.

The Support Line team use your personal information (such as name and address) for the purposes of dealing with your enquiry. They will not pass on your details to anyone else without your express permission.

However, there are some exceptional circumstances where we may pass on personal information from an individual, including in order to comply with the law or the nurses’ professional code of conduct. For example:

- We believe a caller is at serious risk of harm, either from themselves or others
- We suspect a child may be at risk of harm
- A caller poses a serious risk of harm to others
- A caller threatens or abuses our staff
- A caller is deliberately misusing the service which prevents the service from being delivered to others
- We receive a court order requiring us to divulge information
- We are passed information relating to an act of terrorism
- The Support Line will not share your personal information (unless it is to record that we have disclosed it in one of the exceptional circumstances listed above).

We’d like to keep you updated with our work, activities and ways to get involved. How would you like to hear from us?

If you or someone you love has been affected by cancer, our free Support Line is there for you. Just call 0808 808 1010