Ask the Nurse

Sometimes it’s easier to put things down in words rather than talk about it. Or you might have questions about cancer you don’t want to ask your doctor. Just send us your questions and we’ll get back to you by the next working day.

Please include as much information as possible so we can answer your questions accurately. Remember, there’s no silly questions about cancer.

Please read our confidentiality statement

Our Support Line “Ask the Nurse” is a confidential service.

The Support Line team use your personal information (such as name and address) for the purposes of dealing with your enquiry. They will not pass on your details to anyone else without your express permission.

However, there are some exceptional circumstances where we may pass on personal information from an individual, including in order to comply with the law or the nurses’ professional code of conduct. For example:

We believe a caller is at serious risk of harm, either from themselves or others
We suspect a child may be at risk of harm
A caller poses a serious risk of harm to others
A caller threatens or abuses our staff
A caller is deliberately misusing the service which prevents the service from being delivered to others
We receive a court order requiring us to divulge information
We are passed information relating to an act of terrorism

The Support Line will not store your personal information (unless it is to record that we have disclosed it in one of the exceptional circumstances listed above). Some information is collected during the call but this is stored anonymously in a way that cannot identify a living person.

We’re waiting to hear from you

Title

First name *

Surname *

Email *

Address 1 *

Address 2

City

Postcode *

Phone number *

Have you used any Tenovus Cancer Care services before?

Yes No

Your enquiry *

I have read the Confidentiality Statement

How did you hear about our Support Line/Ask the Nurse service?

We’d like to keep you updated with our work, activities and ways to get involved. How would you like to hear from us?

By email (this is the most cost-effective way for us to keep in touch) By phone By post By text

We promise to always keep your details safe and will never sell them. If you no longer want to hear from us, just email us at preferences@tenovuscancercare.org.uk or give us a call at 029 20768850. For more details, see our Privacy Policy. Please tick the box to confirm you understand. *

If you or someone you love has been affected by cancer, our free Support Line is there for you. Just call 0808 808 1010